Our resident engineer offering—with two engagement models, primarily on site or primarily remote—gives you access to an in-house Ciena expert who combines deep expertise of Ciena hardware, software, and services with a growing understanding of your network to help you operate and improve it for current demands and future growth. With outstanding CSAT scores, you’ll see why customers contract for the engineer but renew for the relationship.
Resident engineer
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Managed services: Enabling a range of new communications service provider business models
As market dynamics shift and the competitive landscape for communications services intensifies due to the rapid rise of AI, digital transformation is a necessity for communications service providers (CSPs) to remain competitive and deliver a
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Learning Service
Ciena’s Learning Service helps simplify complex and evolving networks. Discover how we strengthen your understanding of products, features, and capabilities.
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Implementation Service: Network build for optical networks
Learn how our Implementation Service de-risks and accelerates your network build for optical networks. Ciena Services simplifies and optimizes optical networking.
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